Below you can find answers to some frequently asked questions:
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What is Veylins?
Veylins is a new brand focused on adding a bit of wonder and whimsy to the world of cosmetics, supplements, coffee & more.
We are passionate about creating interesting products and stories to appeal to all ages and people, especially those who have a taste for all things Fantasy & Sci-Fi.
We are just starting out, and have lots of exciting things planned. We welcome you to join & support us on this new magical journey!
What products/services does Veylins provide?
Veylins currently sells the following products:
- Cosmetics & Skincare
- Supplements
- Health Products
- Soaps
- Candles
Some of these products are also available, with further expansion planned :
- Coffee products
- Merchandise & Clothing
What are Boutiques?
Boutiques are unique stores that operate as part of Veylins. Think of them as partnerships. Each one has a different theme & story, with associated products.
While each boutique may specialise in a certain type of product, they will usually sell a variety of different types across our categories.
What are Veylins Echoes?
Veylin Echoes are exciting first-run, unique products that that could be a part of an existing boutique, or be something entirely new.
They could herald the arrival of a new boutique, a new product category, or a result of a collaboration.
Their availability is usually limited, so make sure to stay informed!
How can I purchase your products?
Veylins is launching as an online-only store to begin with, later expanding to physical locations.
You can purchase items much the same as other online stores - Navigate to the product page, add your item to the cart and complete your purchase using your preferred payment method.
Where do you currently ship to?
Veylins is currently focusing on US deliveries only, however it may be possible to ship to other countries shortly. This may be marked on the product page itself, or on the main page/news updates. Please stay tuned!
I have another question, how do I contact customer support?
Please use the form on our contact page where we will be happy to assist you!
Please bear in mind that we will resond as fast as we are able, but there could still be small delay. Thank you in advance for your patience!
I am interested in contacting the management/owners for collaboration or other opportunities
Please use the contact form and mark your subject with "BUSINESS"
How long will my order take to arrive?
As fast as possible!
It depends on the type of product, but our supplements, soaps and cosmetics are usually fulfilled within 2-4 days. For Clothing and accessories, these times could vary, with delivery taking around 2-8 days. This is an area that we are actively working on improving, and we greatly appreciate your patience in the meantime.
I found a strange code on your website/other place, what is it?
Those codes, are used in promotions, discounts or even to unlock certain parts of our website! Stay tuned and hold onto it, because it may give you access to exclusive items...